To say 2020 was a year of change would be a major understatement, and the procurement sector didn’t escape the numerous forces that impacted the world over the last 12 months. The global pandemic, the U.S. presidential election, and protests over social and racial injustice were among the most publicized events, but the devasting forest fires, active hurricane season and persistent supply chain disruptions also exacted a toll on human life, livelihoods and organizations.
While the persistent supply chain interruptions kept buyers on their toes, other, less-catastrophic trends were also playing in the back of their minds throughout the year. For example, many of their organizations were already in the midst of a digital transformation (or, at least planning for one) when COVID-19 emerged and accelerated that timeline.
